Christina Austin

Professional located in Waterloo, Ontario

Dedicated individual who thrives in busy and challenging environments. Proven change management skills, oral and written communication expertise combined with excellent analytical, interpersonal, and problem solving skills.

Education

University of Waterloo

Master of Arts in Public History

2002 - 2004
  • Analyzed government heritage policies and the issues facing heritage preservation
  • Led a team project to apply and receive a grant from the Waterloo Regional Historical Association in order to create a professional display to celebrate the region's 150th anniversary
  • The graduate seminars explored how public historians' skills can be used in a variety of fields, including government policy development, business analysis and non-profit organizations

University of Waterloo

Bachelor of Arts, Honours, History

1997 - 2001

University of Ulster (Northern Ireland)

University exchange program - 3rd year undergraduate

1999 - 2000

Experience

Crawford Class Action Services

Document Management Services

May 2008 - Present
  • Lead a team of six people and coordinate with other teams so that timelines are met when a high volume of documents come in or there are staff absences
  • Coordinate the logistics of ensuring incoming documents are input into the various databases for multiple projects with a high degree of accuracy
  • Developed reports to demonstrate various expenses incurred by the division
  • Adapt to changing priorities and process changes for multiple projects while managing strict timelines
  • Created process documentation for the department
  • Implemented procedures for information security to meet the standards necessary for a government contract
  • Lead team to go from having a one week turn-around time on document inputting to a 24 hour turn-around time
  • Work with all levels of management in the class action division on a daily basis

Crawford Class Action Services

Call Centre Agent

March 2008 - May 2008
  • Administered calls for the Common Experience Payment aspect of the Indian Residential School Resolution class action lawsuit
  • Maintained a superior level of customer service when administering calls from the diverse members of the class action
  • Provided applicants with a confidential outlet for the frustration and anger they feel about all aspects of Residential School system and gave them an opportunity to share their story with someone who listened with compassion and respect
  • Recorded accurate notes for calls from applicants about what they experienced at Residential School which are used by researchers to support applicants' claims

Sun Life Financial

Administrative Coordinator (short term contract)

September 2007 - December 2007
  • Liaised between directors, managers and customer service representatives to troubleshoot with email report
  • Took initiative to find ways to increase responsibilities

Grand River Hospital

Film Librarian

July 2007 - September 2007
  • Coordinated ordering of medical imaging from outside sources for Cancer Centre appointments
  • Generated mammography and radiologist reports for delivery to doctors

Resided in the United States

Supported development of Husbands career

December 2005 - March 2007
  • Unable to be employed due to visa restrictions

Chapters Book Store

Supervisor

December 2005 - March 2007
  • Managed several tasks at once including daily accounting, customer relations and staff questions
  • Assisted in the implementation of new store computer and daily accounting system
  • Trained new and existing staff on new computer system, cash handling policies and customer service policies

BWG & Innisfil Public Library

Historical Information Web Content Manager

April 2003 - December 2003
  • Coordinated with internal and external stakeholders to manage content/documents for the system
  • Collaborated with local historical societies to share resources and ensure their needs were met by the libraries Managed a custom built online content management system (http://www.ibidnet.ca)
  • Worked with library CEOs to create policies for the content management system
  • Created a searchable archive from a large volume of documents left donated to the library

Volunteer Experience

Royal Medieval Faire

Resource Director

  • Liaise with the City of Waterloo to recruit and manage coordinators to ensure they meet Faire deadlines
  • Scheduling, supervision and training of volunteers for a Faire with an attendance of 5000 patrons of all ages
  • Website redevelopment and maintenance
  • Responsible for recruiting over 90 volunteers
  • Asked to join the Board of Directors after serving only one year as Volunteer Coordinator